Reliable

When you need support for as long as you need it. Our support engineers will patiently assist you and your clients, whether that being support for a mundane problem, to someone complaining about your software or service, handling customers with special care is a quality with are proud of.

Thorough

We acknowledge that expediency in solving customer problems makes clients happier, but we don't rush, we thoroughly listen to understand the problem in order to provide the best possible resolution. Our support engineers will know your application or service inside out, whether that being a custom build application, an off the shelf platform or a service you provide to your customers, we don't mock around, we are either assertive in our resolution of the problem or we escalate where appropriate.

Passionate

Call us strange, but we like to work with people, to help and explain the "ins and outs" of your application or service - and we are passionate about it. You will not hear our support engineers being indifferent or unsympathetic to the problem at hand, you will only hear our commitment and desire to assist and train. We are used to five star customer feedback and we stubbornly maintain it.

Professional

Clear and concise communication, no technology jargon, on time, focused, committed and effective - this is why our support engineers are regularly praised by customers and clients alike. Do you need us to do that extra mile and support your customers in different time zones or unpopular hours - we do it today for many of our clients, we can do it for you as well!

Partners

  • Ryarc
  • VbNet
  • McAfee
  • iMPERVA
  • AuraTech
  • NST IT Services

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Website usage terms and condition

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VESTEL’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘VESTEL’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is General Mihajlo Apostolski 8a, Skopje, Macedonia. Our company registration number is MK4058009501781. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

ITSM policy

Intent

The purpose of this high level document is to outline how Vestel addresses IT Service Management as a whole and also to review some of the pervasive and underpinning procedures that are necessary to support integrated service management.

Policy

Who does this Policy apply to?

Managers, employees, third party vendors and all others who connect to or handle Vestel and Vestel’s client’s networks and data are responsible for reviewing this policy in concern with business, legal, and information technology staff to ensure that the policy meets legal requirements specific to the company and its data; and can be effectively carried out by Vestel’s employees.

If this Policy applies to you, then you MUST read the sections that apply to you (as defined in the Table of Contents) and make sure you understand them. If you need guidance speak to your people leader or the local compliance unit servicing your business area. This Policy applies to all information assets including but not limited to facilities, electronic data, intellectual property, and software and paper documents.

If international laws or regulations require more stringent requirements than stated in this policy, the internal policy created by Vestel will align as and when required.

SMS Policy

Relationship

Operational Excellence

Commercial